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Dive into the transformative world of "Food & Beverage Customer Development" at DHS Hospitality Academy, where the future of effective people management unfolds. This 8-hour journey is not just a course; it's a revolution in understanding the dynamics of team leadership within the bustling food and beverage industry.

Learn to redefine your managerial role, project confidence, and harness the unique strengths and diversity of your team to forge an unbeatable force. With a focus on practical techniques directly applicable to the workplace, you'll master the art of delegation, communication, motivation, and conflict resolution. This program is your toolkit for building a cohesive team that not only meets but exceeds expectations, turning everyday challenges into stepping stones for success. Perfect for managers aiming to elevate their leadership style and foster a culture of positive thinking and professional excellence in their teams.

This training program is in association with the School of Professional Executive Education Development (SPEED) by ASIA e University

Learning Objectives

1. Re-define your role and responsibilities and assess how your personal style impacts on your team.
2. Project a more self-confident and professional managerial image.
3. Forge a cohesive working team from the combined strengths of individual team members.
4. Recognize and work with the diversity in your team.
5. Delegate tasks to the benefit of individuals and the team.
6. Communicate with team members, colleagues and senior members of your organization in a positive and confident manner.
7. Use appropriate techniques to motivate members of your team.
8. Handle difficult situations using your preferred conflict management style.
9. Deal with people problems quickly, confidently and professionally, and encourage concentration on positive thinking.

Content Delivery Method


HRD Corp Certified Course


Duration and Language

1 Day; available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Leadership and team management
2. Communication and interpersonal skills
3. Conflict resolution and motivation