HANDLING CUSTOMER COMPLAINTS

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Looking to enhance your customer service skills? Join us for a one day training program on HANDLING CUSTOMER COMPLAINTS at DHS Hospitality Academy in Malaysia. This comprehensive course will provide you with the tools and techniques needed to effectively address and resolve customer complaints, ultimately improving customer satisfaction and loyalty. Learn from industry experts and gain valuable insights on how to turn negative experiences into positive outcomes. This training program is in association with the School of Professional Executive Education Development (SPEED) by ASIA e University.

Request a quote today to discover more about our HANDLING CUSTOMER COMPLAINTS training program and take your customer service skills to the next level. Don't miss out on this opportunity to elevate your customer service experience and excel in handling challenging situations with confidence.
Learning Objectives

1. Understanding Customer Psychology
2. Effective Communication Skills
3. Conflict Resolution Techniques
4. Turning Complaints into Opportunities
5. Building Customer Relationships

Content Delivery Method

Physical

HRD Corp Certified Course

Yes

Duration and Language

1 Day; available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Empathy and Active Listening
2. Problem-Solving Skills
3. Maintaining Professionalism Under Pressure
4. Negotiation and Persuasion
5. Continuous Improvement Mindset