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Experience a transformative one-day training program with DHS Hospitality Academy focused on enhancing hospitality quality service cultures. This intensive course is designed to equip participants with the necessary skills and knowledge to provide exceptional customer service in the hospitality industry.

Learn the importance of creating a positive guest experience, effective communication techniques, and strategies for handling challenging situations. Join us for this immersive training session and take your hospitality career to the next level. This training program is in association with the School of Professional Executive Education Development (SPEED) by ASIA e University

Ready to elevate your hospitality service standards? Request a quote today to learn more about the HOSPITALITY QUALITY SERVICE CULTURES training program offered by DHS Hospitality Academy in Malaysia. Elevate your skills and provide top-notch service to your guests.

Learning Objectives

Upon completion of the course, the participants will be able to understand:

1. The quality service that should be applied

2. The standard of the hotel

3. Quality or performance of the employee

4. Service culture in the hotel

Content Delivery Method


HRD Corp Certified Course


Duration and Language

1 Day; available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Quality service that should be applied
2. Standard Operating Procedure of the hotel
3. Service culture in the hotel
4. Quality and Performance of the employee