PROFESSIONAL HOTEL PERSONNEL

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Looking to enhance your skills in the hospitality industry? Look no further than the Professional Hotel Personnel training program offered by DHS Hospitality Academy in Malaysia. This one-day intensive program is designed to provide participants with the knowledge and tools needed to excel in the fast-paced world of hotel management.

From customer service to revenue management, participants will learn from industry experts and gain practical insights that can be applied immediately in their roles. Request a quote to know more about this transformative training experience and take your career to the next level!

This training program is in association with the School of Professional Executive Education Development (SPEED) by ASIA e University.

Learning Objectives

Upon completion of the course, the participants will be able to:
1. List and describe typical dining service staff positions, and distinguish among the most common styles of dining room service.
2. Describe the following strategies and procedures related to providing superior service to guests: pre-shift meetings, suggestive selling, service guarantees, resolving guest complaints, the team approach to service, and serving guests who have disabilities.

Content Delivery Method

Physical

HRD Corp Certified Course

Yes

Duration and Language

1 Day; available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Identify key dining service positions: server, busperson, host, cashier, dining room manager.
2. Understand different service styles: plate, cart, platter, family-style, and buffet.
3. Emphasize superior service through pre-shift meetings and suggestive selling.
4. Implement service guarantees and effective resolution of guest complaints.
5. Adopt a team approach to service, including accommodation for guests with disabilities.