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Looking to enhance your skills in restaurant management? Look no further than our one day training program on Quality Restaurant Management by DHS Hospitality Academy.

This comprehensive program covers all aspects of running a successful restaurant, from customer service to menu planning, financial management to staff training. Join us for a day of intensive learning and leave with the tools and knowledge to take your restaurant to the next level. This training program is in association with the School of Professional Executive Education Development (SPEED) by ASIA e University.

Interested in learning more about our Quality Restaurant Management training program? Request a quote today to find out how we can help you achieve your goals in the hospitality industry.

Learning Objectives

Upon completion of the course, the participants will be able to:

1. Define “moment of truth” and explain how this concept affects guests, staff members, and managers; explain the value of guests to a food service organization; and describe the cost of guest dissatisfaction and how it can be calculated.

2. Explain what impact the “moment of truth” concepts has had on food service managers, and summarize leadership attributes that food service managers should have in the new service environment of empowered staff members.

Content Delivery Method


HRD Corp Certified Course


Duration and Language

1 Day; available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Emphasize the importance of guests and their experiences as moments of truth, highlighting both the value of guest satisfaction and the cost of dissatisfaction.
2. Discuss the role of managers and leaders in understanding and catering to the attributes of customers.
3. Acknowledge staff members as crucial to success, focusing on their understanding of customer value, the implications of quality, and their perceptions of their work's value.