Elevate your customer service game with our HRDC certified training program, Effective Telephone Skills in Customer Service. In just 8 hours, participants will master the art of providing courteous and helpful telephone service, projecting a professional telephone image, and developing essential skills in listening, questioning, and feedback. Our program equips individuals with the techniques to handle complaints and challenging calls with ease, turning tricky situations around seamlessly.

Delve into the fundamentals of telephone excellence and customer service excellence, learning the importance of creating great first impressions and mastering telephone communication. With a focus on handling complaints, challenging callers, and keeping up with the latest telephone technology, participants will leave with a solid improvement action plan in hand. Request a quote today to discover how this training program can transform your customer service approach and set you apart from the competition.