Handling Customer Complaints

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Looking to enhance your customer service skills and improve customer satisfaction? Look no further than our HRDC certified training program on Handling Customer Complaints. Our comprehensive program, offered by UOA ACADEMY SDN. BHD. in Malaysia, is designed to equip participants with the necessary knowledge and skills to effectively manage and resolve customer complaints.

Through a combination of theoretical knowledge and practical exercises, participants will learn how to handle difficult customers, de-escalate tense situations, and turn negative experiences into positive ones. Our experienced trainers will provide valuable insights and strategies that can be applied in real-world scenarios, making this training program a must-have for anyone in a customer-facing role. Request a quote today to learn more about how our Handling Customer Complaints training program can benefit you and your team.
Learning Objectives

1. Understand the importance of actively listening to customers when they express their complaints. By actively listening, employees can fully understand the customer's issue and provide an appropriate solution in a timely manner, ultimately leading to higher customer satisfaction.

2. Develop effective communication skills to de-escalate tense situations when handling customer complaints. Employees should be able to remain calm, empathetic, and professional when interacting with upset customers, in order to diffuse the situation and find a resolution that meets the customer's needs.

3. Learn how to follow up with customers after resolving their complaints to ensure their satisfaction and build long-term relationships. By following up with customers, employees can show that their concerns are valued and that the company is committed to providing excellent customer service, ultimately fostering loyalty and repeat business.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

1 to 2 days; English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Communication
2. Problem-solving
3. Empathy