Are you ready to take your customer service skills to the next level? Look no further than our HRDC certified training program on Handling Customer Complaints. In just 8 hours, participants will gain the knowledge and skills needed to effectively differentiate between a product complaint, a satisfaction complaint, and a customer inquiry. By learning how to prevent complaints and resolve them efficiently, you'll be able to empower your customer service and quality organizations like never before.

Our program covers everything from screening and logging complaints to investigating the root cause and responding appropriately. With a focus on improving quality and customer satisfaction, this training will equip you with the tools needed to excel in any customer service role. Don't miss out on this opportunity to enhance your skills and drive success for your organization. Request a quote today to learn more about our Handling Customer Complaints training program.