Reception Operations Services Program

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Looking to kickstart your career in the Reception or Front Office Industry? Look no further than the HRDC certified Reception Operations Services Program offered by the Center for Reception Operations Services. This 56-hour training program focuses on developing the essential soft skills needed to excel in this industry, making it perfect for individuals without traditional academic qualifications.

With modules covering everything from interacting with guests to promoting tourism, this competency-based program provides a comprehensive foundation for a successful career in Reception Operations. Upon completion, you'll receive a certification from the SCHOOL OF PROFESSIONAL EXECUTIVE EDUCATION DEVELOPMENT, setting you up for success in the industry. Ready to take the first step towards a rewarding career? Request a quote today to learn more about the Reception Operations Services Program by DHS HOSPITALITY ACADEMY SDN. BHD.
Learning Objectives

1. Understand the importance of providing exceptional customer service in reception operations, including the impact of positive interactions on guest satisfaction and loyalty. Participants will learn how to effectively greet and assist guests, handle inquiries and complaints professionally, and create a welcoming atmosphere in the reception area.

2. Develop the necessary skills to efficiently manage reception operations, including time management, organization, and multitasking. Participants will learn how to prioritize tasks, manage a busy reception area, and effectively communicate with other team members to ensure smooth operations.

3. Gain knowledge of key technology and software used in reception operations, such as booking systems, communication tools, and security systems. Participants will learn how to effectively use these tools to streamline processes, improve efficiency, and enhance the overall guest experience.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

56 hours, English

Target Audience

Suitable for all employees with at least 2 months of working experience in reception operations.

Key Skillset Addressed

1. Customer service
2. Communication skills
3. Organizational abilities