Customer Service and Service Excellence

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Looking to enhance your customer service skills and deliver exceptional service to your clients? Look no further than NQC Technology Sdn Bhd's Customer Service and Service Excellence training program in Malaysia. Our comprehensive program is designed to equip you with the necessary tools and techniques to provide top-notch customer service that exceeds expectations.

Through our interactive training sessions, you will learn how to effectively communicate with customers, handle challenging situations, and build long-lasting relationships. Our experienced trainers will guide you through real-life scenarios and practical exercises to help you master the art of customer service. Take your customer service skills to the next level with NQC Technology Sdn Bhd's training program and elevate your business to new heights.

Contact us today to request a quote and learn more about our Customer Service and Service Excellence training program. Let us help you and your team deliver exceptional service that will set you apart from the competition.
Learning Objectives

1. Understand the importance of customer service and service excellence in building strong relationships with customers and increasing customer loyalty. Participants will learn the impact of providing exceptional customer service on customer satisfaction and retention.

2. Develop effective communication skills to effectively engage with customers, listen to their needs, and provide appropriate solutions. Participants will learn how to actively listen, empathize with customers, and communicate clearly and professionally to ensure a positive customer experience.

3. Implement strategies for handling difficult customers and resolving conflicts in a professional and efficient manner. Participants will learn how to remain calm under pressure, de-escalate tense situations, and find mutually beneficial solutions to resolve conflicts and leave customers satisfied.

Content Delivery Method

Physical; Virtual

HRD Corp Certified Course

Yes

Duration and Language

1 to 2 days, English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Communication skills
2. Problem-solving abilities
3. Empathy and patience