Business Process Management Certificate

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BPM (which includes Business Process Re-engineering; BPR) has remained a pervasive persistent management concern for dozens of years.  As the interest in process analysis, automation, and optimization continues and evolves, organizations need individuals that understand the changing requirements business places on the design of processes and how they synchronize this demand with the technical capabilities of the underlying emerging technologies (e.g., AI, Robotics Process Automation, blockchain).  This Certificate focus is on preparing candidates (IT and non-IT) to address these important business, technical, and management considerations.
Learning Objectives

1. Understand the concepts, methods, and tools of Business Process Management (BPM) and its significance in organizational processes and structures.
2. Analyze the changing requirements of business and the synchronization with emerging technologies such as AI, Robotics Process Automation, and blockchain in designing and optimizing processes.
3. Apply knowledge of BPM CBOK knowledge areas and the BPM Life Cycle Framework, as well as ITIL and SCOR, to enhance process performance, outsourcing/offshoring, and process standardization.
4. Develop skills in business process analysis, automation, and optimization, which are in high demand for roles such as Business Analysts, System Integrators, Consultants, and Process Managers.
5. Collaborate effectively with business stakeholders to drive business process change and leverage technology solutions, including ERPs, CRMs, robotics process automation, AI, Blockchain, IoT, and SMAC (Social, Mobile, Business Analytics, and Cloud).

Content Delivery Method

Physical, Virtual, or Hybrid Classroom

HRD Corp Certified Course


Duration and Language

Available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

BPM Understanding, Technology Alignment, Process Improvement, Analysis and Automation, Stakeholder Collaboration