Call Center Operations Program

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Unlock the potential of Call Center Operations with our HRDC-certified program by DHS Hospitality Academy Sdn. Bhd. Over 56 intensive hours, delve into the intricacies of effective communication, problem-solving, and customer service excellence. Our comprehensive curriculum, led by industry experts, equips you with the skills and confidence to excel in call center environments. Whether you're a newcomer to the field or seeking to enhance your expertise, this program provides the tools and knowledge needed to thrive. Join us and embark on a rewarding career path in call center operations, where every interaction becomes an opportunity to exceed customer expectations.
Learning Objectives

1. Master Effective Communication
Develop the ability to communicate clearly and professionally with customers. Learn techniques to articulate information, provide clear instructions, and maintain a positive tone in various call scenarios to ensure customer satisfaction.

2. Enhance Problem-Solving Skills
Acquire strategies for identifying, analyzing, and resolving customer issues efficiently. Understand how to handle challenging situations calmly and effectively, ensuring quick and satisfactory resolutions for both the customer and the company.

3. Customer Service Excellence
Learn to deliver exceptional customer service by understanding customer needs and expectations. Gain insights into creating memorable customer experiences through empathy, active listening, and personalized service.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

16-56 hours, English

Target Audience

Suitable for all employees with at least 1 year of experience in hospitality industry

Key Skillset Addressed

1. Communication Proficiency
2. Problem-Solving Abilities
3. Customer Service Techniques