COMPLAINT MANAGEMENT AND CUSTOMER SATISFACTION
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Our experienced trainers will guide participants through various modules, covering topics such as understanding customer expectations, effective communication strategies, and resolving conflicts. With a focus on practical exercises and real-world scenarios, your team will gain valuable insights into managing complaints and transforming dissatisfied customers into loyal advocates.
At SMI Talent Development (JB) PLT, we understand the importance of customer satisfaction in driving business success. That's why our training program emphasizes the significance of delivering exceptional service and exceeding customer expectations. Invest in your team's professional development today and watch your customer satisfaction soar. Contact us now to book this transformative training program.
Content Delivery Method
HRD Corp Certified Course
Duration and Language
Key Skillset Addressed