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Are you ready to take your guest relations skills to the next level? Look no further than our HRDC certified Concierge Skills training program. Designed to help you enhance your interpersonal skills and provide exceptional guest service, this course covers everything from quality guest service to emergency situations and reservation management.

Upon completion of this 8-hour program, you will have the confidence and knowledge to effectively interact with international and local guests, anticipate their needs, and provide them with 'extra special' service. From using front desk technology to handling emergency alarms, our training will equip you with the skills needed to excel in the hospitality industry.

Request a quote today to learn more about how our Concierge Skills training program by DHS Hospitality Academy Sdn. Bhd. can benefit you and your team. Elevate your guest relations and take your hospitality career to new heights with our comprehensive and practical course.
Learning Objectives

1. Master Quality Guest Service
2. Develop Advanced Interpersonal Skills
3. Manage Reservations Efficiently
4. Handle Emergency Situations
5. Anticipate and Address Guest Needs
6. Utilize Front Desk Technology

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Exceptional Guest Service Delivery
2. Reservation and Booking Management
3. Emergency Response
4. Proactive Guest Relations
5. Technology Utilization