Conflict Management

Enter your quote details

Looking to enhance your conflict management skills? Look no further than our HRDC certified Conflict Management training program in Malaysia by BRAINWORK RESOURCES PLT. Our comprehensive program equips participants with the necessary tools and techniques to effectively manage and resolve conflicts in the workplace.

With a focus on practical strategies and real-world scenarios, our training program is designed to help individuals navigate challenging situations with confidence and professionalism. Request a quote today to learn more about how our Conflict Management training can benefit your organization and empower your employees to handle conflicts with ease. Trust BRAINWORK RESOURCES PLT to provide top-notch training solutions that drive results.
Learning Objectives

1. Understand the different types of conflicts that can arise in the workplace, including interpersonal conflicts, task-related conflicts, and organizational conflicts. Participants will learn how to identify the root causes of conflicts and develop strategies for resolving them effectively.

2. Develop effective communication skills to prevent and manage conflicts. This includes active listening, assertive communication, and the ability to express emotions in a constructive manner. Participants will also learn how to communicate their needs and concerns clearly and respectfully to others.

3. Learn how to negotiate and collaborate to reach mutually beneficial solutions to conflicts. Participants will practice problem-solving techniques, such as brainstorming and compromise, to find win-win outcomes. They will also explore the importance of empathy and understanding in conflict resolution, as well as the role of power dynamics and cultural differences in managing conflicts.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

1 to 2 days; English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Communication
2. Active listening
3. Problem-solving