Conflict Resolution

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Conflict is inevitable. Everyone has had them and will probably have them in the future. This two-day training program presents tools and techniques so participants can more confidently deal with workplace conflict. The program explores the definition of conflict and presents how conflict situations can have positive outcomes.

Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics, counter tactics, and games used in conflict resolutions.

Learning Objectives

1. Learn, practice and follow a process of resolving conflict
2. Become more confident in handling interpersonal and common workplace conflict situations
3. Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict
4. Follow a step-by-step process of successfully mediating conflict between two parties

Content Delivery Method

Physical, Virtual, or Hybrid Classroom

HRD Corp Certified Course


Duration and Language

2 Days; Available in English, Bahasa Malaysia and Thai

Target Audience

Suitable for all levels of employees

Key Skillset Addressed

Conflict Resolution