Customer-Focused and Relationship Effectiveness (CARE) Program

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Looking to enhance your customer service skills and improve relationship effectiveness in the workplace? Look no further than the Customer-Focused and Relationship Effectiveness (CARE) Program by AVIDITY INTERNATIONAL SDN BHD in Malaysia. This comprehensive training program is designed to help individuals and teams develop the necessary skills and strategies to deliver exceptional customer service and build strong relationships with clients and colleagues.

HRDC certified, the CARE Program covers a range of topics including communication techniques, conflict resolution, and customer satisfaction strategies. With a focus on practical application and real-world scenarios, participants will walk away with the tools and knowledge needed to excel in customer service roles. Request a quote today to learn more about how the CARE Program can benefit you and your team.
Learning Objectives

1. Understand the importance of customer focus and relationship effectiveness in driving business success. Participants will learn how building strong relationships with customers can lead to increased customer loyalty, repeat business, and positive word-of-mouth referrals. They will also gain an understanding of how customer feedback and satisfaction impact overall business performance.

2. Develop effective communication and interpersonal skills to enhance customer relationships. Through interactive exercises and role-playing scenarios, participants will learn how to actively listen to customer needs, communicate clearly and effectively, and resolve conflicts in a professional and customer-focused manner. They will also learn how to adapt their communication style to different customer personalities and preferences.

3. Implement strategies for building and maintaining long-term customer relationships. Participants will learn how to identify and anticipate customer needs, exceed customer expectations, and proactively address customer concerns. They will also learn how to use customer data and feedback to personalize interactions and tailor solutions to meet individual customer needs.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

1 to 2 days; English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Communication
2. Empathy
3. Problem-solving