Customer-Focused Selling for Retail Sales

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Looking to enhance your retail sales team's customer-focused selling skills? Look no further than our training program, Customer-Focused Selling for Retail Sales, offered by SIMPLIFIED MANAGEMENT CONSULTANCY SDN. BHD. in Malaysia. Our comprehensive program is designed to equip your team with the necessary tools and techniques to effectively engage with customers, understand their needs, and ultimately drive sales.

Through a combination of interactive workshops, real-life case studies, and practical exercises, participants will learn how to build rapport with customers, uncover their pain points, and offer tailored solutions that meet their needs. Our experienced trainers will guide your team through the entire sales process, helping them to develop a customer-centric mindset that will set them apart from the competition. Request a quote today to learn more about how our Customer-Focused Selling for Retail Sales program can benefit your business.
Learning Objectives

1. Understand the importance of building relationships with customers: Participants will learn how to establish rapport with customers, actively listen to their needs and preferences, and personalize their sales approach to meet individual customer needs. By focusing on building strong relationships with customers, participants will be able to increase customer loyalty and drive repeat business.

2. Develop effective communication skills: Participants will learn how to effectively communicate with customers by utilizing active listening techniques, asking probing questions, and providing clear and concise product information. By honing their communication skills, participants will be able to better understand customer needs and make personalized product recommendations that meet those needs.

3. Master the art of objection handling: Participants will learn how to effectively address customer objections and overcome common sales barriers. By understanding the reasons behind customer objections and having a strategic approach to handling them, participants will be able to confidently address customer concerns and ultimately close more sales. Through role-playing exercises and real-life scenarios, participants will gain practical experience in handling objections.

Content Delivery Method

Physical; Virtual

HRD Corp Certified Course


Duration and Language

1 to 2 days, English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Active listening
2. Product knowledge
3. Problem-solving