If your organization's telephone presence is less than top notch, people will likely judge your employees as rude, uncaring, unprofessional, and uninterested in their business. Do the people who answer your phone appear empathetic? Friendly? In control? Do they listen well? Do they understand what makes the person on the other end of the telephone tick?
During the Inbound Tele – Service program, participants will learn the basics of customer service, how to project a polished phone image, demonstrate proper telephone skills through practice activities, and leave with the tools to present an image that reflects confidence, credibility, and capability.
1. To understand the importance and
benefits of creating a Customer
2. To learn the essential skills to better
3. To learn the skills needed for superior
customer interaction skills
4. To learn to sound like a professional on the
5. To learn to identify the different types of
difficult customers and how to manage
Content Delivery Method
Physical, Virtual, or Hybrid Classroom
HRD Corp Certified Course
Duration and Language
2 Days; Available in English, Bahasa Malaysia and Thai.
Suitable for all levels of employees.
Key Skillset Addressed
Communication, Customer Interaction Skills.
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