Customer Service Basics is an interactive e-module designed for employees who must deal with internal and external customers on a daily basis. The module embraces a broad perspective of who our customers are, and helps learners build customer service mindset.
The module addresses the importance of customer service in an organization and provides useful techniques to help us deal with different types of customers in various situations.
1. Identify customers who are important to them
2. Evaluate things that are important to their customers
3. Recognise effective customer service techniques
Content Delivery Method
HRD Corp Certified Course
Duration and Language
1 hour (self-paced); available in English
Suitable for employees of all levels
Key Skillset Addressed
Functional Training, Leadership Management, Personal Development, Sales and Marketing
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