Customer Service Coaching Workshop

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The Customer Service Coaching Workshop is a comprehensive training program designed for customer service professionals who are seeking to enhance their skills and provide exceptional service to their customers. The workshop provides participants with practical tools and frameworks for effective communication, conflict resolution, and problem-solving, and strategies for delivering high-quality customer service experiences. Through interactive discussions, case studies, and hands-on exercises, participants will gain a deeper understanding of the customer service process, including techniques for handling difficult customers and managing customer expectations. The workshop is led by experienced trainers who bring a wealth of knowledge and expertise in customer service, and participants will have the opportunity to network with other customer service professionals from a variety of industries and backgrounds. By the end of the program, participants will be well-equipped to deliver exceptional customer service experiences and drive customer loyalty in their respective organizations. 
Learning Objectives

1. Recognize how one's attitude affects service standards
2. Employee engagement
3. Positive work culture
4. Vision, mission, and value alignment
5. Building functional teams

Content Delivery Method

Physical Classroom

HRD Corp Certified Course


Duration and Language

2 Days; available in English

Target Audience

Suitable for junior level employees.

Key Skillset Addressed

Customer Service, Communication, Conflict Resolution, Problem Solving, Strategy