Customer Service Coaching Workshop
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The Customer Service Coaching Workshop is a comprehensive training program designed for customer service professionals who are seeking to enhance their skills and provide exceptional service to their customers. The workshop provides participants with practical tools and frameworks for effective communication, conflict resolution, and problem-solving, and strategies for delivering high-quality customer service experiences. Through interactive discussions, case studies, and hands-on exercises, participants will gain a deeper understanding of the customer service process, including techniques for handling difficult customers and managing customer expectations. The workshop is led by experienced trainers who bring a wealth of knowledge and expertise in customer service, and participants will have the opportunity to network with other customer service professionals from a variety of industries and backgrounds. By the end of the program, participants will be well-equipped to deliver exceptional customer service experiences and drive customer loyalty in their respective organizations.
Learning Objectives
Content Delivery Method
HRD Corp Certified Course
Duration and Language
Target Audience
Key Skillset Addressed