Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your frontline staff with the skills to create a quality experience for your customers, you differentiate your organization from the competition, enhance customer satisfaction and your organization's image.
In this customer service training, you teach your staff to manage emotions and deliver professional and personalized service.
1. Find out and respond to each customer's needs and expectations;
2. Reduce customer's negative feelings;
3. Heighten customer's positive feelings towards your organization;
4. Satisfy customers in difficult conditions
5. Apply the five A's of service recovery.
Content Delivery Method
Physical or Virtual Classroom
HRD Corp Certified Course
Duration and Language
2 Days; available in English
Suitable for employees of all levels
Key Skillset Addressed
Customer Service, Customer Experience
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