Customer Service Excellence

Enter your quote details

Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your frontline staff with the skills to create a quality experience for your customers, you differentiate your organization from the competition, enhance customer satisfaction and your organization's image.
In this customer service training, you teach your staff to manage emotions and deliver professional and personalized service.
Learning Objectives

1. Find out and respond to each customer's needs and expectations;
2. Reduce customer's negative feelings;
3. Heighten customer's positive feelings towards your organization;
4. Satisfy customers in difficult conditions
5. Apply the five A's of service recovery.

Content Delivery Method

Physical or Virtual Classroom

HRD Corp Certified Course


Duration and Language

2 Days; available in English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

Customer Service, Customer Experience