Customer Service Excellence

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Looking to enhance your team's customer service skills? Look no further than our HRDC certified Customer Service Excellence training program by ASCELLA CONSULTING SDN BHD in Malaysia. Our comprehensive training program is designed to equip your employees with the necessary skills and knowledge to deliver exceptional customer service.

Through a combination of interactive workshops, real-life case studies, and practical exercises, participants will learn how to effectively communicate with customers, handle difficult situations, and build long-lasting relationships. Our training program is tailored to meet the specific needs of your organization, ensuring that your team is equipped to deliver top-notch customer service. Request a quote today to learn more about how our Customer Service Excellence training program can benefit your team.
Learning Objectives

1. Understand the importance of providing exceptional customer service by recognizing the impact it has on customer satisfaction, loyalty, and overall business success. Participants will learn how positive interactions can lead to repeat business, word-of-mouth referrals, and increased revenue.

2. Develop effective communication skills to enhance customer interactions, including active listening, empathy, and problem-solving. Participants will learn how to effectively address customer inquiries, complaints, and feedback in a professional and courteous manner, ultimately improving customer satisfaction and loyalty.

3. Implement best practices for delivering consistent and personalized customer service experiences across all touchpoints, including in-person interactions, phone calls, emails, and social media. Participants will learn how to tailor their approach to meet the unique needs and preferences of each customer, creating memorable and positive experiences that drive customer loyalty and advocacy.

Content Delivery Method

Physical, Hybrid

HRD Corp Certified Course

Yes

Duration and Language

1 to 2 days, English

Target Audience

Suitable for all levels of employees

Key Skillset Addressed

1. Communication skills
2. Problem-solving abilities
3. Empathy and patience