Customer Service Training

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Looking to enhance your customer service skills and provide exceptional service to your clients? Look no further than our Customer Service Training program by MalaysiaPD Training Sdn. Bhd. Our comprehensive training program covers all aspects of customer service, from effective communication to handling difficult customers with ease.

Our experienced trainers will provide you with the tools and techniques needed to exceed customer expectations and build strong relationships with clients. Whether you are new to customer service or looking to refresh your skills, our training program will equip you with the knowledge and confidence to deliver outstanding service. Contact us today to request a quote and learn more about how our Customer Service Training program can benefit you and your team.
Learning Objectives

1. Understand the importance of providing excellent customer service: Participants will learn the impact of customer service on customer satisfaction, loyalty, and the overall success of the business. They will also understand the role of customer service in building positive relationships with customers and increasing repeat business.

2. Develop effective communication skills: Participants will learn how to effectively communicate with customers, including active listening, empathy, and clear and concise communication. They will also learn how to handle difficult customer interactions and resolve customer complaints in a professional and efficient manner.

3. Improve problem-solving and decision-making skills: Participants will learn how to identify and address customer needs and concerns, as well as how to make quick and effective decisions to resolve issues. They will also learn how to proactively anticipate customer needs and provide personalized solutions to enhance the overall customer experience.

Content Delivery Method

Physical, Hybrid

HRD Corp Certified Course


Duration and Language

1 to 2 days, English

Target Audience

Suitable for all levels of employees

Key Skillset Addressed

1. Communication skills
2. Problem-solving abilities
3. Empathy and patience