Dealing With Difficult People Effectively

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Are you struggling to handle difficult people in your workplace? Look no further than ASK Education & Training Sdn. Bhd.'s comprehensive training program, Dealing With Difficult People Effectively. Our program is designed to equip you with the necessary skills and strategies to effectively manage challenging situations and individuals.

With a team of experienced trainers and a proven track record of success, ASK Education & Training Sdn. Bhd. is the go-to choice for professional development in Malaysia. Request a quote today to learn more about how our Dealing With Difficult People Effectively training program can help you navigate through tough conversations and conflicts with confidence.
Learning Objectives

1. Identify different types of difficult personalities: One key learning objective of this training program is to help participants recognize and understand the various types of difficult people they may encounter in the workplace. By learning to identify traits and behaviors associated with difficult personalities, participants can better prepare themselves to effectively deal with challenging interactions.

2. Develop effective communication strategies: Another important learning objective is to equip participants with the skills and techniques needed to communicate effectively with difficult individuals. This may include learning how to remain calm and composed in stressful situations, actively listening to the other person's perspective, and using assertive communication to set boundaries and address conflict.

3. Implement conflict resolution techniques: The training program should also focus on teaching participants how to effectively resolve conflicts with difficult people. This may involve learning how to de-escalate tense situations, find common ground, and negotiate mutually beneficial solutions. By developing these conflict resolution skills, participants can improve their ability to navigate challenging interactions and maintain positive relationships in the workplace.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

1 to 2 days; English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Communication skills
2. Conflict resolution
3. Emotional intelligence