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Looking to enhance your communication skills in the workplace? Look no further than our HRDC certified training program - DEVELOPING EFFECTIVE RELATIONSHIPS @ WORK. In just 8 hours, you will learn how to determine your personal communication style, develop strategies for effective communication with others, identify barriers to communication, and much more.

Effective communication is crucial for organisational success, and this program will equip you with the skills needed to excel in interpersonal, group, and organisational communication. You will gain insights into conflict resolution, nonverbal communication, effective listening, and maintaining relationships over time. By the end of the program, you will be able to recognise your own communication style, adapt to different styles, and inspire trust in your relationships.

Don't miss out on this opportunity to enhance your communication skills and boost your career. Request a quote today to learn more about our DEVELOPING EFFECTIVE RELATIONSHIPS @ WORK training program by DHS HOSPITALITY ACADEMY SDN. B
Learning Objectives

1. Understand the importance of effective communication in building relationships at work: Participants will learn the significance of clear and open communication in establishing and maintaining positive relationships with colleagues, supervisors, and clients. They will explore different communication styles and techniques to enhance their ability to convey messages effectively and resolve conflicts constructively.

2. Develop active listening skills to strengthen relationships: Participants will learn the art of active listening, including techniques such as paraphrasing, reflecting, and asking clarifying questions. By honing their listening skills, they will be able to better understand the perspectives and needs of others, leading to improved collaboration, trust, and mutual respect in the workplace.

3. Cultivate empathy and emotional intelligence in professional interactions: Participants will explore the concept of empathy and its role in building strong relationships at work. They will learn how to recognize and manage their own emotions, as well as empathize with the emotions of others. By developing emotional intelligence, participants will be better equipped to navigate interpersonal dynamics and handle difficult conversations.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Communication skills
2. Conflict resolution
3. Emotional intelligence