Difficult Conversations: Handling Challenging Conversations and Learning to Deal with Emotional Interactions

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Are you struggling with difficult conversations in the workplace? Look no further than our training program on Handling Challenging Conversations and Learning to Deal with Emotional Interactions. Our experienced trainers at HDAP Consulting Malaysia Sdn. Bhd. will equip you with the necessary skills and techniques to navigate through tough discussions with confidence and ease.

With a focus on effective communication strategies and emotional intelligence, this program will empower you to address conflicts and confrontations in a constructive manner. Take the first step towards improving your communication skills and creating a positive work environment by requesting a quote to know more about our training program today.
Learning Objectives

1. Understand the importance of effective communication in difficult conversations: Participants will learn the significance of clear and assertive communication when handling challenging conversations. They will explore different communication strategies and techniques to navigate emotional interactions successfully.

2. Develop active listening skills: Participants will learn the importance of active listening in difficult conversations. They will practice techniques such as paraphrasing, summarizing, and asking clarifying questions to ensure they understand the other person's perspective and feelings accurately.

3. Learn to manage emotions and stay calm under pressure: Participants will develop strategies to regulate their emotions and stay composed during emotionally charged conversations. They will learn techniques to manage stress, stay focused on the conversation, and respond thoughtfully rather than react impulsively.

Content Delivery Method

Physical; Virtual

HRD Corp Certified Course


Duration and Language

1 to 2 days, English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Active listening
2. Empathy
3. Conflict resolution