Difficult Conversations- The Need For Effectiveness

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Training on "Difficult Conversations: The Need for Effectiveness" focuses on equipping individuals with the skills and strategies required to navigate challenging and sensitive discussions successfully. In today's complex and diverse world, difficult conversations are inevitable, whether in the workplace, personal relationships, or community settings. This training aims to empower participants with the tools to approach these conversations confidently, fostering understanding, collaboration, and resolution.
Learning Objectives

1. Identify difficult interpersonal situations
2. Learn to initiate and close conversations in difficult situations
3. Minimize destructive conversations
4. Develop precise questions to conduct a skillful conversation
5. Engage in open and productive conversations

Content Delivery Method

Suitable for middle and senior-level employees

HRD Corp Certified Course


Duration and Language

1 Day; available in English and Bahasa Malaysia

Target Audience

Suitable for middle and senior-level employees

Key Skillset Addressed

Understanding Difficult Conversations, Effective Communication, Feedback and Constructive Criticism, Conflict Resolution Skills, Turning Difficult Conversations into Positive Outcomes, Resilience and Self-Care