Disruption Handling and Service Recovery

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Looking to enhance your team's skills in handling disruptions and service recovery? Look no further than MAB Academy Sdn. Bhd.'s HRDC certified training program. Our Disruption Handling and Service Recovery course in Malaysia equips your employees with the necessary tools and techniques to effectively manage unexpected challenges and deliver exceptional customer service.

With a focus on practical strategies and real-world scenarios, our training program ensures that your team is well-prepared to handle any disruptions that may arise. Request a quote today to learn more about how MAB Academy Sdn. Bhd. can help your business thrive in the face of adversity.
Learning Objectives

1. Understand the importance of effective disruption handling and service recovery in maintaining customer satisfaction and loyalty. Participants will learn how disruptions can impact the customer experience and how quickly and effectively addressing these issues can help retain customers and build brand reputation.

2. Develop strategies for proactively identifying potential disruptions and implementing processes to minimize their impact on customers. Participants will learn how to anticipate potential issues, communicate transparently with customers, and take swift action to resolve problems in a way that exceeds customer expectations.

3. Enhance communication and problem-solving skills to effectively manage customer complaints and resolve conflicts. Participants will learn how to actively listen to customer concerns, empathize with their frustrations, and work collaboratively to find solutions that restore customer trust and satisfaction. Through role-playing and scenario-based exercises, participants will practice applying these skills in real-world situations.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 to 2 days; English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Communication
2. Problem-solving
3. Empathy