Documentation of Processes and Procedures

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In effective business operations, staff carry out their tasks effectively and in a standard manner. One of the most effective ways to achieve this is to document the work processes used by the departments in the company, and to specify how specific tasks are carried out by individual staff, using procedures or work instructions.

This workshop is focused on crafting effective processes and procedures or work instructions, which achieve their intended purpose.

Learning Objectives

1. Understand the impact of reader needs on documenting processes and procedures.
2. Learn the principles of documenting and maintaining processes and procedures.

Content Delivery Method

Physical Classroom.

HRD Corp Certified Course


Duration and Language

2 days; Available in English.

Target Audience

Suitable for entry-level employees.

Key Skillset Addressed

The ability to document process flows and standard operating procedures effectively.