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Elevate your customer service game with our HRDC certified training program, Effective Telephone Skills in Customer Service. In just 8 hours, participants will master the art of providing courteous and helpful telephone service, projecting a professional telephone image, and developing essential skills in listening, questioning, and feedback. Our program equips individuals with the techniques to handle complaints and challenging calls with ease, turning tricky situations around seamlessly.

Delve into the fundamentals of telephone excellence and customer service excellence, learning the importance of creating great first impressions and mastering telephone communication. With a focus on handling complaints, challenging callers, and keeping up with the latest telephone technology, participants will leave with a solid improvement action plan in hand. Request a quote today to discover how this training program can transform your customer service approach and set you apart from the competition.
Learning Objectives

1. Provide professional phone customer service
2. Project a professional telephone image
3. Enhance listening and questioning skills
4. Handle Complaints and Challenging Calls with Ease
5. Stay Updated with Telephone Technology
6. Create Excellent First Impressions

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Effective Telephone Etiquette
2. Professional Communication
3. Active Listening and Questioning
4. Complaint Handling
5. First Impression Skills
6. Technology Use