English For Customer Care

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Looking to enhance your customer service skills in English? Look no further than our HRDC certified training program, English For Customer Care. Developed by WORKWISE SERVICES SDN. BHD. in Malaysia, this comprehensive course will equip you with the necessary language and communication tools to excel in customer service roles.

Our experienced trainers will guide you through practical scenarios and real-life case studies, helping you to improve your English language proficiency and customer care techniques. Don't miss out on this opportunity to boost your career prospects and provide exceptional service to your customers. Request a quote today to learn more about our English For Customer Care training program.
Learning Objectives

1. Develop effective communication skills: Participants will learn how to communicate clearly and professionally with customers, using appropriate language and tone to build rapport and resolve issues efficiently.

2. Enhance active listening skills: Participants will practice active listening techniques to fully understand customer needs and concerns, leading to improved customer satisfaction and loyalty.

3. Improve cultural awareness and sensitivity: Participants will gain an understanding of cultural differences and how they can impact customer interactions. By recognizing and respecting diverse perspectives, participants will be better equipped to provide exceptional customer care to a wide range of customers.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 to 2 days; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Effective communication
2. Empathy
3. Problem-solving