Enhancing Communication & Interpersonal Skills At Work

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Enhance your communication and interpersonal skills at work with our comprehensive training program in Malaysia. Our expert trainers at ICONIC TRAINING SOLUTIONS SDN BHD will equip you with the necessary tools and techniques to effectively communicate with colleagues, clients, and stakeholders. Learn how to build rapport, resolve conflicts, and convey your message clearly and confidently in a professional setting.

Whether you are a seasoned professional looking to sharpen your communication skills or a newcomer eager to learn the ropes, our training program caters to individuals at all levels of experience. Request a quote today to find out more about how our Enhancing Communication & Interpersonal Skills At Work program can help you succeed in your career. Let us help you unlock your full potential and excel in the workplace.
Learning Objectives

1. Understand the importance of effective communication in the workplace: Participants will learn the impact of clear and concise communication on productivity, teamwork, and overall job satisfaction. They will gain an understanding of different communication styles and how to adapt their own style to better communicate with colleagues.

2. Develop active listening skills: Participants will learn the importance of listening attentively to others in order to fully understand their perspectives and needs. They will practice techniques such as paraphrasing, asking clarifying questions, and providing feedback to improve their listening skills and build stronger interpersonal relationships.

3. Enhance conflict resolution skills: Participants will learn how to effectively manage and resolve conflicts that may arise in the workplace. They will practice techniques for de-escalating tense situations, finding common ground, and reaching mutually beneficial solutions. By developing these skills, participants will be better equipped to handle challenging interactions with colleagues and foster a more positive work environment.

Content Delivery Method

Physical; Virtual

HRD Corp Certified Course

Yes

Duration and Language

1 to 2 days, English

Target Audience

Suitable for employees at all levels

Key Skillset Addressed

1. Active listening
2. Effective feedback
3. Conflict resolution