Fast Food Operations Program

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Looking to kickstart your career in the fast food industry? Look no further than the Fast Food Operations Program offered by DHS Hospitality Academy Sdn. Bhd. This HRDC certified training program is designed to equip individuals with the necessary soft skills needed to excel in the fast-paced world of fast food operations.

With a total of 56 hours of comprehensive training, this program covers a range of modules including hygiene management, counter service, food & beverage management, and kitchen operations. Upon completion, you will receive a certification from the School of Professional Executive Education Development, setting you on the path towards a successful career in the fast food industry. Ready to take the first step towards a rewarding career? Request a quote today to learn more about this exciting training program.
Learning Objectives

1. Understand the importance of food safety and sanitation in fast food operations: Participants will learn about proper food handling procedures, cleaning and sanitizing practices, and how to prevent cross-contamination in a fast-paced food service environment. This knowledge is essential for maintaining a safe and hygienic workplace and ensuring customer satisfaction.

2. Develop effective customer service skills: Participants will learn how to provide excellent customer service in a fast-food setting, including how to greet customers, take orders efficiently, and resolve customer complaints professionally. By mastering these skills, employees can enhance the overall dining experience for customers and contribute to the success of the business.

3. Improve time management and multitasking abilities: Participants will learn how to prioritize tasks, work efficiently under pressure, and juggle multiple responsibilities simultaneously in a fast-food environment. These skills are crucial for meeting the demands of a busy restaurant setting and ensuring that orders are prepared and served in a timely manner.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

56 hours, English

Target Audience

Suitable for all employees with at least 2 months of working experience in fast food operations.

Key Skillset Addressed

1. Food safety knowledge
2. Customer service skills
3. Operations management expertise