Food & Beverage Basic Program

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Embark on a journey into the heart of hospitality with our Food & Beverage Basic Program, proudly HRDC-certified by DHS Hospitality Academy Sdn. Bhd. Over 56 immersive hours, immerse yourself in the fundamentals of food service, beverage operations, and customer service excellence. Led by industry experts, this comprehensive program equips you with the essential skills and knowledge to thrive in various F&B settings. Whether you're starting your career in hospitality or seeking to enhance your existing skills, our hands-on approach ensures you're ready to deliver exceptional experiences. Join us and take the first step towards a rewarding career in the dynamic world of food and beverage!

Learning Objectives

1. Understand the Fundamentals of Food Service
Participants will learn the basics of food service, including table setting, order taking, and plate presentation. This foundational knowledge is essential for providing efficient and courteous service in various F&B settings, ensuring customer satisfaction.

2. Gain Proficiency in Beverage Operations
The course will cover the essentials of beverage operations, such as understanding different types of beverages, proper serving techniques, and basic mixology. This knowledge enables participants to manage beverage services effectively, enhancing the overall guest experience.

3. Master Customer Service Excellence
Attendees will develop skills in delivering exceptional customer service, including communication, problem-solving, and handling guest complaints. These skills are crucial for creating positive interactions and fostering a welcoming atmosphere in any hospitality environment.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

4-56 hours, English

Target Audience

Suitable for all employees with at least 2 months of experience in hospitality and food service industry

Key Skillset Addressed

1. Food Service Techniques
2. Beverage Knowledge and Service
3. Customer Service and Communication