Front Office Customer Care Technique

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Master the art of Front Office Customer Care Technique with our HRDC-certified program from DHS Hospitality Academy Sdn. Bhd. Over 56 intensive hours, learn essential skills in guest relations, reservation management, and effective communication. Led by seasoned professionals, this comprehensive training equips you with the expertise to deliver exceptional service and enhance guest satisfaction. Whether you're a front desk agent, concierge, or hotel manager, this program provides the tools and knowledge to excel in the hospitality industry. Elevate your career and become a valued asset in any front office environment with our specialized training.
Learning Objectives

1. Develop Exceptional Guest Relations Skills
Participants will learn how to build strong guest relationships by understanding their needs, providing personalized service, and handling inquiries and complaints effectively. This ensures a positive guest experience and fosters loyalty.

2. Master Reservation and Front Office Management
The course will cover the intricacies of managing reservations, including using property management systems, handling bookings, and optimizing room occupancy. This knowledge is crucial for maintaining smooth front office operations and maximizing revenue.

3. Enhance Communication and Interpersonal Skills
Attendees will improve their communication skills, both verbal and non-verbal, essential for interacting with guests and colleagues. Effective communication ensures clear information exchange and enhances overall service delivery.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

4-56 hours, English

Target Audience

Suitable for all employees with at least 2 months of experience in hospitality industry

Key Skillset Addressed

1. Guest Relations and Service Excellence
2. Reservation and Front Office Management
3. Effective Communication