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The goal of businesses is to provide products and services with the best value  to customers at optimum price and acceptable quality. The challenge leaders  face is to keep the cost low while maintaining quality. 

Quality Control systems are often implemented without a proper  understanding of the need for these systems. There is an incorrect perception  that quality goals hinder production output and increase cost, resulting in poor  compliance, thus adversely affecting quality. 

What we need in our organisations are employees who take note of quality  issues, current or potential, and ensure that they are addressed proactively so that potential issues do not occur and current issues do not recur. 

This program is designed to equip participants with a comprehensive  understanding of quality control (QC) principles and how good quality increases output and lowers cost. This program also focuses on providing  participants with the right attitude and skills to establish an effective quality  environment in the organisation, ensuring adherence to standards and in the  process, fosters a culture of continual improvement. 


Learning Objectives

Upon completion of this program, participants will have:

1. An improved understanding of QC concepts and their practical application in the workplace.
2. An enhanced ability to identify, analyse, and solve quality-related issues collaboratively.
3. Strengthened inter-departmental communication and teamwork focused on quality objectives.
4. Development of a proactive approach to quality control and continuous improvement.

Content Delivery Method

This is a highly interactive session that utilises a combination of slides, group discussions and activities and case studies designed to communicate program objectives to participants.

Discussions and activities will focus on the opportunities in their own functional areas to realise the value of the training.

HRD Corp Certified Course


Duration and Language

2 days; English

Target Audience

This program is designed for employees at all levels including executives, operators, auditors, supervisors, engineers and managers to enable them to improve their understanding of quality control principles and processes.

Key Skillset Addressed

1. Understanding Quality Control
2. Quality at Source – “Do it right”
3. Quality Plan
4. Purpose and Need for Compliance
5. Process Optimisation
6. Problem Solving/Corrective Actions
7. Prevention / New Product Introduction (NPI)
8. Collaboration with Partners
9. Building a Quality Culture