Generating Positive Performance through Customer Service Excellence and Professionalism

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Looking to enhance your team's customer service skills and professionalism? Look no further than our training program on Generating Positive Performance through Customer Service Excellence and Professionalism. Hosted by MalaysiaGEM-ASIA SDN. BHD, this program is designed to equip your team with the tools and knowledge needed to deliver exceptional customer service and uphold the highest standards of professionalism.

Our experienced trainers will guide your team through interactive sessions and practical exercises to help them understand the importance of customer service excellence and professionalism in today's competitive business landscape. Don't miss out on this opportunity to take your customer service to the next level. Request a quote today to learn more about how our training program can benefit your team and drive positive performance outcomes.
Learning Objectives

1. Understand the importance of customer service excellence in driving positive performance within an organization. Participants will learn how providing exceptional customer service can lead to increased customer satisfaction, loyalty, and retention, ultimately resulting in higher sales and profitability.

2. Develop the necessary skills and techniques to deliver exceptional customer service with professionalism. Participants will learn how to effectively communicate with customers, handle difficult situations, and exceed customer expectations to create a positive and lasting impression.

3. Implement strategies to consistently maintain high standards of customer service excellence. Participants will learn how to create a customer-centric culture within their organization, establish clear service standards and expectations, and continuously evaluate and improve their customer service practices to drive ongoing success and growth.

Content Delivery Method

Physical, Hybrid

HRD Corp Certified Course

Yes

Duration and Language

Up to 1 to 2 days, English

Target Audience

Suitable for all levels of employees

Key Skillset Addressed

1. Communication skills
2. Problem-solving abilities
3. Empathy and compassion