Ground Operations Career Program

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Launch your career in ground operations with the "Ground Operations Career Program" at DHS Hospitality Academy SDN. BHD. This HRDC-certified course equips you with the essential skills and knowledge needed to excel in the dynamic field of ground operations within the hospitality industry. Delve into key areas such as airport management, baggage handling, customer service, safety protocols, and logistical coordination. Through a blend of theoretical learning and hands-on practical training, you'll gain the expertise to ensure smooth and efficient ground operations in various hospitality settings. Whether you aspire to work at airports, hotels, or travel agencies, this program provides a solid foundation for a successful career in ground operations. Join DHS Hospitality Academy SDN. BHD. and embark on a rewarding journey toward becoming a proficient ground operations professional.
Learning Objectives

1. Airport and Hospitality Logistics
Develop a comprehensive understanding of airport and hospitality logistics, including airport operations, baggage handling procedures, and logistical coordination between different departments. Learn to optimize processes to ensure smooth operations and guest satisfaction.

2. Customer Service Excellence in Ground Operations
Acquire skills in providing exceptional customer service in ground operations settings. Understand customer needs, handle inquiries and complaints effectively, and ensure a positive customer experience throughout their journey.

3. Safety and Compliance in Ground Operations
Gain knowledge of safety protocols and compliance regulations relevant to ground operations in the hospitality industry. Learn best practices for maintaining safety standards, handling emergencies, and ensuring the well-being of guests and staff.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

4-56 hours, English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Efficient Airport and Hotel Operations
2. Customer Relationship Management
3. Safety and Emergency Response