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Are you ready to transform the way you handle conflict in the workplace? Look no further than our HRDC certified training program designed to equip managers and supervisors with the skills needed to effectively confront and resolve workplace conflict. With a focus on understanding the root causes of conflict and learning various conflict handling styles, this program will provide you with the tools to navigate challenging situations with confidence.

Delve into topics such as conflict resolution strategies, improving listening skills, and honing counseling techniques in just 8 hours of immersive training. Take the first step towards creating a harmonious work environment by requesting a quote to learn more about our HANDLING CONFLICT program by DHS HOSPITALITY ACADEMY SDN. BHD. Don't miss out on this opportunity to enhance your leadership skills and foster a culture of collaboration within your team.
Learning Objectives

1. Understand the different types of conflict: In this training program, participants will learn about the various types of conflict that can arise in the workplace, including interpersonal conflicts, task-related conflicts, and organizational conflicts. By understanding the different types of conflict, participants will be better equipped to identify and address conflicts effectively.

2. Develop effective communication skills: Effective communication is key to resolving conflicts in the workplace. Through this training program, participants will learn how to communicate assertively, actively listen to others, and express their thoughts and feelings in a constructive manner. By developing these communication skills, participants will be able to navigate conflicts more successfully and work towards mutually beneficial solutions.

3. Learn conflict resolution strategies: Conflict resolution is a valuable skill that can help individuals resolve disputes and disagreements in a positive and productive manner. In this training program, participants will learn about various conflict resolution strategies, such as negotiation, mediation, and compromise.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Communication
2. Active listening
3. Emotional intelligence