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Are you equipped to handle difficult customers and turn complaints into opportunities for retention and growth? Our HRDC certified training program will provide you with the essential skills and strategies to effectively manage challenging customer interactions. With a focus on proactive communication, anger management, and identifying selling opportunities, you will learn how to maintain customer relationships and prevent negative word-of-mouth.

Don't let unresolved customer issues impact your business. Request a quote today to discover how our 8-hour training program can empower you and your team to handle difficult customers with confidence and professionalism. Don't miss this opportunity to enhance your customer service skills and drive business success.
Learning Objectives

1. Understand the different types of difficult customers and how to effectively identify and categorize them. By learning to recognize the various behaviors and attitudes of difficult customers, employees will be better equipped to tailor their approach and response to effectively handle each situation.

2. Develop de-escalation techniques and strategies to effectively manage interactions with difficult customers. By learning how to remain calm, empathetic, and assertive in challenging customer interactions, employees can defuse tense situations and work towards a positive resolution for both the customer and the company.

3. Enhance communication skills to build rapport and trust with difficult customers. By improving active listening, empathy, and problem-solving abilities, employees can establish a strong rapport with customers and work towards finding mutually beneficial solutions to challenging situations.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Communication skills
2. Conflict resolution
3. Empathy and patience