Handling Difficult & Demanding Customers

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Are you struggling to handle difficult and demanding customers? Look no further than our comprehensive training program offered by AI Human Sdn. Bhd. in Malaysia. Our expert trainers will equip you with the skills and techniques needed to effectively manage challenging customer interactions.

With a focus on communication strategies, conflict resolution, and customer service best practices, our program will empower you to confidently navigate any customer service situation. Don't let difficult customers derail your business success - request a quote today to learn more about our Handling Difficult & Demanding Customers training program.
Learning Objectives

1. Understand the different types of difficult and demanding customers: In this training program, participants will learn how to identify and categorize different types of difficult and demanding customers, such as the aggressive customer, the indecisive customer, and the overly demanding customer. By understanding the specific behaviors and motivations of each type, participants will be better equipped to effectively handle and diffuse challenging situations.

2. Develop effective communication and de-escalation techniques: Participants will learn and practice effective communication strategies for de-escalating tense interactions with difficult customers. This includes active listening, empathizing with the customer's perspective, and using positive language to diffuse emotions and find mutually beneficial solutions. By honing these skills, participants will be able to confidently navigate challenging customer interactions and maintain professionalism and composure.

3. Implement strategies for maintaining customer satisfaction and loyalty: In addition to addressing immediate concerns and conflicts, participants will learn how to proactively build and maintain positive relationships with difficult customers. This includes strategies for setting clear expectations.

Content Delivery Method

Physical, Hybrid

HRD Corp Certified Course

Yes

Duration and Language

1 to 2 days, English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Buildling Patience
2. Driving Empathy
3. Conflict Resolution