HOSPITALITY ASSERTIVE MANAGEMENT

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Looking to enhance your management skills and improve your interactions with others? Look no further than our HRDC certified Hospitality Assertive Management training program. In just one day, participants will gain the knowledge and skills needed to handle interactions effectively, understand assertive approaches, and adopt an assertive management style.

Through a series of interactive sessions, participants will analyze their personal management style, identify positive and straightforward approaches, and practice assertive behavior in various situations. By the end of the program, participants will be equipped to communicate effectively, monitor responses, and employ constructive behaviors in the face of challenges. Don't miss this opportunity to elevate your management skills and excel in the hospitality industry. Request a quote today to learn more about our Hospitality Assertive Management training program.
Learning Objectives

1. Understand the importance of assertive communication in hospitality management: Participants will learn the difference between assertive, aggressive, and passive communication styles and how assertiveness can improve team communication, customer service, and conflict resolution in a hospitality setting.

2. Develop assertiveness skills for effective leadership: Participants will learn strategies for expressing their needs, setting boundaries, and giving feedback in a clear and respectful manner. They will also practice assertive techniques for managing difficult conversations, handling challenging situations, and motivating team members to achieve organizational goals.

3. Enhance conflict resolution skills through assertive management: Participants will learn how to effectively address conflicts and disagreements in a hospitality environment by using assertive communication techniques. They will also learn how to de-escalate tense situations, negotiate win-win solutions, and build stronger relationships with both colleagues and customers.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Communication
2. Conflict resolution
3. Leadership