Hospitality Basic Management Program

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Kickstart your career in the hospitality industry with the "Hospitality Basic Management Program" at DHS Hospitality Academy SDN. BHD. This HRDC-certified course spans 56 hours, offering in-depth training on the fundamentals of hospitality management. Covering key topics such as customer service, operations management, financial basics, and staff supervision, this program equips you with the essential skills and knowledge needed to excel in entry-level management roles. Our experienced instructors provide practical insights and real-world scenarios, ensuring you gain valuable hands-on experience. Whether you're new to the hospitality field or seeking to enhance your foundational skills, this program is designed to prepare you for a successful career in hospitality management. Join DHS Hospitality Academy SDN. BHD. and take the first step towards becoming a competent and confident hospitality manager.
Learning Objectives

1. Master Hospitality Operations
Gain a comprehensive understanding of hospitality operations, including front office management, housekeeping, and food and beverage services. Learn how to coordinate these departments effectively to ensure smooth and efficient daily operations.

2. Develop Customer Service Excellence
Enhance your customer service skills to deliver exceptional experiences. Learn techniques for handling guest inquiries, resolving complaints, and exceeding customer expectations, crucial for maintaining guest satisfaction and loyalty.

3. Acquire Basic Management Skills
Develop foundational management skills necessary for entry-level roles in hospitality. Learn about financial management basics, staff supervision techniques, and operational planning to effectively lead teams and achieve organizational goals.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

56 hours, English

Target Audience

Suitable for all employees with at least 1 year of experience in the hospitality industry

Key Skillset Addressed

1. Hospitality Operations Management
2. Customer Relationship Management
3. Basic Management Competencies