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Are you ready to take your communication skills to the next level? Look no further than our HRDC certified Hospitality Communication training program. In just 8 hours, you'll gain valuable insights into the importance of effective communication, active listening, assertive language usage, and more.

Led by industry experts, this program will equip you with the knowledge and tools needed to enhance your communication style and overcome common barriers. From understanding the basics of communication to mastering body language and written communication, you'll walk away with a newfound confidence in your ability to connect with others.

Don't miss out on this opportunity to invest in your professional development. Request a quote today to learn more about our Hospitality Communication training program and take the first step towards becoming a more effective communicator.
Learning Objectives

1. Develop effective communication skills: Participants will learn how to effectively communicate with guests, colleagues, and management in a professional and courteous manner. This includes verbal communication, nonverbal communication, and active listening skills to ensure clear and concise communication in a hospitality setting.

2. Enhance customer service skills: Participants will understand the importance of providing exceptional customer service in the hospitality industry. They will learn how to anticipate and exceed guest expectations, handle difficult situations with diplomacy and tact, and build strong relationships with customers to ensure a positive experience.

3. Improve teamwork and collaboration: Participants will learn the importance of teamwork in a hospitality setting and how effective communication plays a crucial role in fostering collaboration among team members. They will learn how to communicate effectively with colleagues, delegate tasks, provide constructive feedback, and work together to achieve common goals and deliver exceptional service to guests.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Customer service excellence
2. Effective communication
3. Problem-solving skills