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Are you ready to take your customer service skills to the next level? Look no further than our HRDC certified Hospitality Customer Care training program! In just 8 hours, you will gain valuable insights on understanding and managing customer expectations, determining what customers truly value, and effectively communicating both positive and negative feedback.

With a focus on empathy, professionalism, and accuracy, this program will help you enhance your customer interactions and build lasting relationships. Learn how to identify different personality types, listen effectively, and adapt your communication style to meet the needs of each individual. Don't miss out on this opportunity to elevate your customer service game - request a quote today and discover the difference our Hospitality Customer Care training can make for you and your team!

Learning Objectives

1. Understanding Customer Expectations
2. Determining Customer Value
3. Professionalism in Customer Service
4. Accuracy in Service Delivery
5. Effective Listening
6. Adaptive Communication Styles

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Customer Expectation Management
2. Feedback Communication
3. Empathy and Emotional Intelligence
4. Professional Conduct
5. Accuracy and Attention to Detail
6. Active Listening