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Looking to elevate your customer service game in the hospitality industry? Look no further than our HRDC certified Hospitality Customer Service training program. Dive into the role of customer service, learn a 10-step process to identify and solve problems, and discover methods for customer retention through effective solutions.

Our program covers everything from recognizing issues to reallocating resources, training personnel, and communicating effectively with customers. With a focus on customer interface and a detailed customer service checklist, you'll be equipped with the tools and knowledge needed to provide top-notch service in the hospitality sector. Don't miss out on this opportunity to enhance your skills and boost customer satisfaction. Request a quote today to learn more about our Hospitality Customer Service training program.

Learning Objectives

1. Understanding the Role of Customer Service
2. Problem Identification and Resolution
3. Customer Retention Strategies
4. Resource Allocation and Personnel Training
5. Effective Communication

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Customer Service Excellence
2. Problem-Solving Skills
3. Customer Retention
4. Resource Management and Training
5. Communication and Customer Interface