Looking to elevate your front office service skills in the hospitality industry? Look no further than our HRDC certified Hospitality Front Office Service Skills training program. Designed to equip participants with the knowledge and skills needed to excel in guest services and relations, this 8-hour course covers everything from front office procedures to handling guest complaints with finesse.

Participants will learn how to respond to guest information requests, identify common service requests, and effectively handle guest complaints. The program covers topics such as guest services, equipment and supplies, special procedures, guest relations, complaint identification, handling, and follow-up procedures. Upon completion, participants will have the tools to provide exceptional service and enhance guest satisfaction.

Ready to take your hospitality front office service skills to the next level? Request a quote today to learn more about our HRDC certified training program and start your journey towards becoming a hospitality industry expert.