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Looking to elevate your front office service skills in the hospitality industry? Look no further than our HRDC certified Hospitality Front Office Service Skills training program. Designed to equip participants with the knowledge and skills needed to excel in guest services and relations, this 8-hour course covers everything from front office procedures to handling guest complaints with finesse.

Participants will learn how to respond to guest information requests, identify common service requests, and effectively handle guest complaints. The program covers topics such as guest services, equipment and supplies, special procedures, guest relations, complaint identification, handling, and follow-up procedures. Upon completion, participants will have the tools to provide exceptional service and enhance guest satisfaction.

Ready to take your hospitality front office service skills to the next level? Request a quote today to learn more about our HRDC certified training program and start your journey towards becoming a hospitality industry expert.

Learning Objectives

By the end of this training program, you will:

1. Master Front Office Procedures: Gain a comprehensive understanding of the key procedures and practices necessary for effective front office management, ensuring smooth and efficient operations.

2. Enhance Guest Interaction Skills: Learn how to respond professionally to guest information requests and identify common service needs, providing exceptional service and enhancing guest satisfaction.

3. Handle Guest Complaints with Confidence: Develop the skills to identify, manage, and follow up on guest complaints with professionalism and poise, turning challenges into opportunities for positive guest experiences.

4. Understand Equipment and Supplies Management: Familiarize yourself with the essential equipment and supplies used in front office operations, ensuring you can manage resources effectively to support your team and guests.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Guest Services Expertise
2. Effective Communication
3. Problem-Solving Abilities
4. Operational Efficiency