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Are you ready to elevate your leadership skills in the hospitality industry? Look no further than our HRDC certified Hospitality Leadership for Line Leaders training program. This comprehensive course will equip you with the knowledge and tools needed to excel in a leadership role within the hospitality sector.

Throughout the 8-hour program, participants will delve into topics such as leadership styles, qualities of a good leader, problem-solving, and overcoming resistance to change. By the end of the course, you will have a deeper understanding of modern leadership principles and be equipped with the skills necessary to lead effectively in a dynamic and fast-paced environment. Request a quote today to learn more about how this training program can benefit you and your team.
Learning Objectives

1. Understand the importance of effective communication in hospitality leadership: Line leaders will learn how to effectively communicate with their team members, superiors, and customers in order to ensure smooth operations and customer satisfaction. They will also learn how to give and receive feedback constructively to improve team performance.

2. Develop problem-solving skills in a hospitality setting: Line leaders will learn how to identify and address common challenges that arise in a hospitality environment, such as customer complaints, staff conflicts, and operational issues. They will learn how to think critically, make quick decisions, and implement solutions to ensure the smooth running of their department.

3. Enhance team management and motivation skills: Line leaders will learn how to effectively manage and motivate their team members to achieve high levels of performance and customer satisfaction. They will learn how to set clear expectations, provide support and guidance, and recognize and reward their team members for their hard work and dedication.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course


Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Communication skills
2. Problem-solving abilities
3. Team management skills