HOSPITALITY LEADERSHIP PROGRAM

Enter your quote details

Are you ready to unlock your leadership potential and take your career to new heights? Look no further than our HRDC certified Hospitality Leadership Program. In just 8 hours, participants will gain a deep understanding of modern leadership principles and learn how to execute leadership functions effectively.

From exploring different leadership styles to mastering problem-solving and decision-making techniques, this program covers essential topics to help you become a successful leader in the hospitality industry. With a focus on developing the qualities necessary for effective leadership, you'll be equipped to lead with confidence and inspire your team to achieve greatness.

Don't miss this opportunity to invest in your future. Request a quote today to learn more about our Hospitality Leadership Program and take the first step towards becoming a respected and influential leader in the hospitality sector.
Learning Objectives

1. Develop effective communication skills: Participants will learn how to communicate clearly and effectively with team members, customers, and other stakeholders in the hospitality industry. This includes practicing active listening, providing constructive feedback, and resolving conflicts in a professional manner.

2. Enhance leadership abilities: Participants will develop the skills needed to lead and motivate a team in a hospitality setting. This includes learning how to set goals, delegate tasks, and provide guidance and support to team members. Participants will also learn how to adapt their leadership style to different situations and personalities.

3. Improve customer service skills: Participants will learn how to provide exceptional customer service in a hospitality setting. This includes understanding the needs and expectations of customers, handling complaints and difficult situations, and going above and beyond to exceed customer expectations. Participants will also learn how to create a positive and welcoming environment for guests, leading to increased customer satisfaction and loyalty.

Content Delivery Method

Physical, Virtual

HRD Corp Certified Course

Yes

Duration and Language

1 Day; English

Target Audience

Suitable for employees of all levels

Key Skillset Addressed

1. Communication
2. Leadership
3. Problem-solving